Privacy Policy

Effective Date: 12 June 2022

1. Introduction

HWF Frankston Media ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers, website visitors, and other individuals we interact with. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other relevant NSW privacy laws.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiers: Name, address, email address, phone number, date of birth.
  • Financial Information: Credit card details, bank account information (if applicable).
  • Online Identifiers: IP address, device type, browser type, cookies, website activity.
  • Other: Information you provide to us through forms, surveys, or customer service interactions.

3. How We Collect Your Information

We collect your personal information in several ways:

  • Directly From You: When you make a purchase, sign up for our newsletter, create an account, or contact us.
  • Automatically: Through cookies and similar technologies when you visit our website.
  • From Third Parties: In some cases, we may collect information about you from our partners, service providers, or publicly available sources.

4. How We Use Your Information

We use your personal information for the following purposes:

  • Providing and Improving Our Services: To process transactions, deliver products and services, personalise your experience, and improve our website and offerings.
  • Communication: To send you marketing emails, newsletters, special offers, or other information we believe may be of interest to you (with your consent).
  • Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
  • Legal Compliance: To comply with our legal obligations and protect our rights.

5. Disclosure of Your Information

We may disclose your personal information to:

  • Service Providers: Third-party companies that provide services on our behalf (e.g., payment processors, marketing platforms).
  • Business Partners: In connection with joint promotions, partnerships, or other collaborations.
  • Legal Authorities: If required by law or to protect our legal rights.

6. Security

We take reasonable steps to protect your personal information from unauthoris

ed access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Your Rights

Under the APPs, you have the right to:

  • Access and Correct: Request access to your personal information and have it corrected if inaccurate.
  • Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy rights.

8. Marketing Preferences

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or our handling of your personal information,

 please contact us at:

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